Capacity Management

Communication Center

Petal's call management system transforms healthcare communications with an integrated, secure, multi-channel platform for efficient, regulated dialogue, ensuring effective coordination.

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Streamlining Communication for Timely Responses

Key Benefits

  • Multi-Channel Communication
  • Controlled Emergency Response
  • Efficient Communication Follow-Up
  • Comprehensive Reporting
  • On-Call Schedule Integration

Key Features

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Custom Communication Channels

Personalized channels ensure direct and effective recipient engagement, enhancing communication efficiency.
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Code Team Activation

Facilitate rapid coordination of team actions during emergencies and codes. Enhance response efficiency in critical situations.
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Detailed Message Tracking

All communications and procedures are logged, making them easily searchable and organized.
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Live Schedule Sync

Seamlessly integrates with current clinical and on-call schedules enabling activation of the right on-call provider at the right time.

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A complete suite to match yours organization's needs

Petal provides hospitals and healthcare organizations with a comprehensive capacity management solution to optimize clinician utilization and help ensure care coverage.

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On-Call Scheduling

On-Call Scheduling

Aggregate all clinical and on-call schedules in real time, ensuring optimized care coverage across your hospital network.

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Secure Messaging

Secure Messaging

Enable healthcare professionals to exchange messages and share sensitive documents over a web-based encrypted solution that meets stringent healthcare security standards. 

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Physician Scheduling

Physician Scheduling

Elevate the scheduling experience with Petal's physician-centric tool. Seamlessly merge functionality with flexibility, ensuring every shift is covered, and every physician is empowered.

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Customer success support
at every step

Whether you need assistance for the initial setup, configuration, best practices, migration, or customization, our dedicated Customer Success team will be there.

Step 1 - Assess and validate your needs
We perform a complete assessment to understand your needs and gather your schedule details for implementation. Everything is validated for accuracy.
Step 2 - Configure and deploy your solution
In collaboration with your team, we configure your environment, and define rules and constraints – everything that makes your Petal Scheduling solution run smoothly. We will take care of importing any schedule published prior to the implementation.
Step 3 - Train your team
Designated planners and administrators are fully trained on using Petal Scheduling including working with the advanced mode features. A brief instruction video has team members up and running on Petal’s simple, intuitive interface in no time.
Step 4 - Ongoing support
Your Petal team is available for weeks following implementation of your Petal Scheduling to ensure a smooth transition. Then our Customer Support team takes over to assist with any modifications, answer your questions and help you effectively maintain your environment.

Customer success support
at every step

Whether you need assistance for the initial setup, configuration, best practices, migration, or customization, our dedicated Customer Success team will be there.

Step 1 - Assess and validate your needs
We perform a complete assessment to understand your needs and gather your schedule details for implementation. Everything is validated for accuracy.
Step 2 - Configure and deploy your solution
In collaboration with your team, we configure your environment, and define rules and constraints – everything that makes your Petal Scheduling solution run smoothly. We will take care of importing any schedule published prior to the implementation.
Step 3 - Train your team
Designated planners and administrators are fully trained on using Petal Scheduling including working with the advanced mode features. A brief instruction video has team members up and running on Petal’s simple, intuitive interface in no time.
Step 4 - Ongoing support
Your Petal team is available for weeks following implementation of your Petal Scheduling to ensure a smooth transition. Then our Customer Support team takes over to assist with any modifications, answer your questions and help you effectively maintain your environment.

Success Story: Hawkesbury General Hospital

Trusted by leading health organizations

Case Studies

Case study Vancouver

Vancouver Coastal Health

See how one of Canada's largest cardiology departments streamlined business processes with Petal automated scheduling
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Download the Case Study
Case study Jewish General Hospital

Jewish General Hospital

See how Petal enabled the general surgery department at the Jewish General Hospital in Montreal (Canada) to reduce scheduling time and simplify shift exchanges
Download the Case Study
Download the Case Study
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Groupe santé CHC

See how the six hospitals in the CHC care network have maximized the management of their clinical capacity and thus improved the quality of care
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Download the Case Study
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